pinupworld's Privacy Policy
A fully transparent account from pinupworld of how your personal information is collected, stored, and kept secure.
This privacy policy applies to all users of the pinupworld platform. By using our services, you agree to all the terms of this policy. Please read it carefully — your rights and our responsibilities are all clearly set out here.
Quick Summary
| Topic | Summary |
|---|---|
| Data Collection | Necessary information is collected during registration, transactions, and platform use |
| Use of Data | For delivering services, ensuring security, and meeting legal obligations |
| Data Sharing | Never sold to third parties; shared with legal authorities only where required |
| Data Security | SSL encryption and advanced security measures are used |
| Your Rights | You have the right to view, correct, and request deletion of your data |
| Contact | [email protected] — for any questions |
Privacy Policy Details
Introduction and Scope
pinupworld ("we", "us", or "the platform") operates an online gaming service for users in Bangladesh. This privacy policy ("policy") describes how pinupworld collects, uses, discloses, and protects your personal information.
This policy applies to pinupworld's website, mobile application, and all related services. By using any of our services, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us.
This privacy policy may be updated from time to time. If changes are made, we will notify you on this page and, where applicable, by email.
Information We Collect
pinupworld collects different types of information through various methods. A detailed description of the information collected is provided below:
Information Provided at Registration
- Full name (in Bengali or English)
- Date of birth (for age verification — only persons aged 21 and above may register)
- Email address and mobile number
- Password (stored in encrypted form)
- Preferred currency (Bangladeshi Taka — BDT / ৳)
Financial Transaction Information
- Deposit and withdrawal history
- Payment method details (bKash, Nagad, Rocket, Upay, bank transfer)
- Transaction reference numbers and dates
- Identity document information required for KYC verification
Automatically Collected Information
- IP address and device information
- Browser and operating system type
- Platform usage patterns and session data
- Information collected through cookies and similar tracking technologies
- Gaming activity logs and betting history
Purpose and Use of Data Collection
pinupworld uses your information for the purposes listed below:
3.1 Service Delivery and Operations
Your information is used to create and manage your account, process deposits and withdrawals, personalise your gaming experience, and provide customer support.
3.2 Identity Verification and Fraud Prevention
Your information is necessary for age verification (confirming 21+), protecting account security, preventing unauthorised access, and detecting potential fraud and money laundering.
3.3 Meeting Legal Obligations
Your information is used to comply with applicable laws and regulations, provide required information to regulatory authorities, and assist in resolving disputes.
3.4 Responsible Gaming
This information is used to monitor your gaming behaviour and effectively operate responsible gaming tools (limit setting, self-exclusion). Visit our Responsible Gaming page to learn more.
3.5 Communication and Support
Information is used to send important account-related notifications, inform you about promotional offers (with your consent), and provide live chat support.
Data Storage and Security
pinupworld gives the highest priority to the security of your personal information. We apply industry-standard security measures that protect your data from unauthorised access, modification, disclosure, or deletion.
Security Measures:
- SSL/TLS Encryption: 256-bit SSL encryption is used for every data transfer, keeping your connection fully secure.
- Secure Servers: Your data is stored in secure data centres with strict access controls in place.
- Regular Security Audits: Our systems are regularly tested by third-party security experts.
- Two-Factor Authentication: Two-factor authentication is available for additional protection when accessing your account.
- Data Minimisation: We collect only the information that is necessary — no excess data is collected.
Data Retention Period:
Your personal information is retained for as long as your account is active and for as long as required to meet legal obligations. Financial transaction records may be kept for an extended period in accordance with legal requirements.
Data Disclosure and Sharing
pinupworld never sells your personal information to third parties. However, information may be shared in the limited circumstances listed below:
- Payment Processors: With bKash, Nagad, Rocket, Upay, or banking partners — only the information necessary to complete a transaction.
- Identity Verification Services: With authorised verification agencies to complete the KYC process.
- Legal Authorities: In response to court orders, lawful requests from law enforcement agencies, or to meet legal obligations.
- Prevention Purposes: With relevant authorities to prevent fraud, money laundering, or other illegal activity.
- Business Changes: In the event of a company merger or acquisition — however, you will be notified in advance in such cases.
In all of the above cases, we ensure that the receiving party maintains adequate privacy protections and uses the information only for the specified purpose.
Cookies and Tracking Technologies
pinupworld uses various types of cookies and similar technologies to improve your experience. Cookies are small data files stored in your browser.
Types of Cookies:
- Essential Cookies: Required to maintain login sessions and keep core services functional. These cannot be disabled.
- Performance Cookies: Help analyse platform performance and usage patterns. These allow us to improve the quality of our service.
- Preference Cookies: Used to remember your language, game preferences, and other personalised settings.
You can control cookies by changing your browser settings. Please note that disabling essential cookies may limit some functionality of the platform.
Your Rights
pinupworld respects your right to privacy. As a user of our platform, you enjoy the following rights:
- Right of Access: You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your stored data.
- Right to Rectification: If your information is incorrect or incomplete, you may request that it be corrected.
- Right to Erasure: In certain circumstances you may request that your personal information be deleted — however, we are legally required to retain some information due to legal obligations.
- Right to Object to Processing: You may object to marketing communications or the processing of non-essential data.
- Right to Portability: You may request your data in a structured digital format.
- Right to Withdraw Consent: You may withdraw consent given for marketing communications at any time.
To exercise these rights, email [email protected] or contact us via 24/7 live chat.
Protection of Minors
pinupworld's services are for persons aged 21 and above only. We do not intentionally collect any information from minors. Age verification during registration is mandatory.
If we become aware that information about a minor has been collected by mistake, we will immediately delete that information and close the associated account. If you are aware that a minor has registered on our platform, please inform us immediately.
Third-Party Integrations and Services
Game providers on our platform (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Microgaming, Ezugi, and others) operate under their own privacy policies. For their privacy policies, please contact them directly.
Payment gateway providers (bKash, Nagad, Rocket, Upay, and banking partners) are bound by their own privacy policies. We share only the minimum information necessary to complete a transaction with these providers.
International Data Transfers
Our servers and data processing infrastructure may be located in various places around the world. For data transfers, we comply with all applicable international data protection standards.
For any international data transfer, we ensure that the receiving country or organisation provides adequate data protection guarantees and maintains protections equivalent to this privacy policy.
Policy Changes and Updates
pinupworld reserves the right to review and update this privacy policy from time to time. When significant changes are made, we will:
- Update the "Last Updated" date at the top of this page.
- Notify registered users by email.
- Display a notification on the platform.
Continuing to use our services after an update will be taken to mean that you have accepted the revised policy. We therefore recommend visiting this page regularly.
Contact & Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights related to your information, please contact us:
Our Bengali-speaking support team is available 24 hours a day, 7 days a week. Get instant help via live chat.
We generally aim to respond to all privacy-related requests within 72 hours. Complex cases may take a little longer, but we will keep you informed about the progress of the process.